This article by Dhara Patel, president of Brown & Brown Services Segment (including ICA), published in Property Casualty 360 on April 26, 2022. Insurers sell a promise, and they deliver on that promise when claims arise. That’s where the value of insurance rises to meet the challenges insurers may face in this pandemic, technology-driven era…. Read More
Claims technology
How our new insurance claims technology turns crisis into opportunity
This article was written by ACM/NCC President Dhara Patel and appeared in the Sept. – Oct. 2021 issue of Claims Magazine. There’s a saying, “Never let a good crisis go to waste.” In our line of work, it sometimes takes an emergency to trigger innovation. The pandemic taught us that claims departments have repeatable processes that… Read More
